Surg11 Terms and Conditions — Complete Guide For Malaysian Users

These Terms and Conditions ("Agreement") govern your use of the surg11 platform, including the website, mobile app, and all related services we offer. By accessing or using any part of the surg11 platform, you confirm that you have read, understood, and agreed to be bound by this Agreement.

This agreement applies to all users regardless of access method — whether via web browser, Android or iOS app. surg11 reserves the right to amend these terms from time to time, and it is your responsibility to review updates periodically.

To register a surg11 account, you must meet all of the following eligibility requirements. surg11 reserves the right to verify your identity at any time and to reject or suspend any account that does not meet these requirements.

• Be at least 18 years of age at the time of registration.
• Reside in a geographic area permitted by surg11.
• Registering with accurate, truthful, and up-to-date information.
• Only one account is permitted per individual, phone number, and IP address.
• Registering on behalf of another person or using a false identity is strictly prohibited.
• Holding more than one active account at any time is strictly prohibited.

You are solely responsible for maintaining the confidentiality of your account password. surg11 will not be held liable for any losses resulting from unauthorized access caused by your failure to secure your login credentials.

Surg11 supports a range of secure and verified deposit methods for Malaysian users, including local bank transfers via FPX, DuitNow, Touch 'n Go eWallet, GrabPay, and various other methods listed on the platform.

• All deposits must be made using an account registered in your own name, matching your surg11 account information.
• surg11 does not accept deposits from third parties, joint accounts, or unidentified sources.
• Minimum and maximum deposit amounts are set by surg11 and are subject to change from time to time.
• Approved deposits cannot be reversed except under certain circumstances at surg11's sole discretion.
• surg11 reserves the right to decline any deposit suspected of originating from illegal activity.

For more information on deposit methods and limits, please refer to the Deposit us.

Withdrawal of winnings at surg11 is subject to established verification procedures. surg11 is committed to processing all valid withdrawals within the promised timeframe with no hidden fees.

• Withdrawals may only be made to an account bearing the same name as the surg11 account.
• KYC verification is required before your first withdrawal — this process only needs to be completed once.
• Bonus wagering requirements must be met before the bonus balance can be withdrawn.
• surg11 reserves the right to suspend a withdrawal if suspicious activity is detected on the account in question.
• Withdrawals to third-party accounts are not permitted under any circumstances.

For more information on withdrawal limits and processing times, please refer to the Withdrawal us.

Surg11 offers a variety of bonuses and promotions from time to time to reward our loyal players. All promotional offers are subject to the specific terms and rules stated alongside each offer.

General Bonus Terms:

• Every bonus comes with a wagering requirement that must be fulfilled before a withdrawal can be made.
• The welcome bonus may only be claimed once per new user.
• surg11 reserves the right to cancel a bonus if there is any misuse or breach of terms.
• Bonuses cannot be transferred between accounts or directly converted to cash.
• Certain games may not contribute, or may contribute differently, toward meeting wagering requirements.

All games available on surg11 use Random Number Generator (RNG) technology that has been verified by accredited independent auditing bodies. This ensures every game is fair and cannot be manipulated by any party.

• The outcome of each game is final and cannot be disputed once the round has concluded.
• Any technical disruptions during gameplay will be resolved in accordance with surg11's technical policy.
• Confirmed bets cannot be cancelled or changed once gameplay has begun.
• The use of automation software, bots, or any third-party tools for gameplay is strictly prohibited.
• Maximum wins for certain games or promotions may be capped — such conditions will be clearly stated.

Surg11 users are strictly prohibited from engaging in any of the following activities. Violation of any of these prohibitions may result in immediate account closure and forfeiture of all existing balances.

• Identity fraud or unauthorized use of another person's personal information.
• Money laundering or the use of funds from illegal sources.
• Use of bots, automated scripts, or third-party software to play or gain an unfair advantage.
• Collusion between players in table games or poker to cheat other players.
• Exploiting system vulnerabilities or bugs to obtain illegitimate wins.
• Opening multiple accounts for the purpose of repeatedly claiming bonuses.
• Any attempt to hack, attack, or disrupt the operations of the surg11 platform.

Surg11 reserves the right to suspend or close any account at any time in the event of a breach of terms, suspicious activity, or upon request by the relevant authorities.

Users may also close their own account by contacting the surg11 support team. For users who choose to self-exclude for responsible gaming reasons, this can be done through the account settings section or by contacting our customer support.

Surg11 provides an online gambling platform on an "as-is" basis. While we strive to ensure the platform operates without interruption at all times, we cannot guarantee that the service will always be free from technical errors or disruptions.

• surg11 is not liable for any losses arising from technical disruptions beyond our control.
• We are not liable for any losses incurred as a result of the use of inaccurate or incomplete information.
• surg11's maximum liability to users under any circumstances is limited to the total amount deposited within the 30 days preceding the claim.
• surg11 is not liable for any indirect, incidental, or consequential losses.

Surg11 reserves the right to amend, modify, or update these Terms and Conditions at any time without prior notice. Any changes will take effect immediately upon being published on this platform.

It is your responsibility as a user to review this page periodically to ensure you are always informed of the latest applicable terms. Continued use of the surg11 platform after any changes constitutes your acceptance of the revised terms.

These Terms and Conditions are governed and interpreted in accordance with applicable law. Any dispute arising from or related to the use of the surg11 platform shall first be resolved through our internal dispute resolution procedure.

If a dispute cannot be resolved internally, both parties agree to refer the matter to binding arbitration in accordance with the applicable arbitration rules. The arbitration decision is final and binding on both parties.

For any enquiries or complaints regarding the surg11 platform, please contact our customer support team via the live chat available 24 hours within the platform. Our team will endeavour to resolve every issue as promptly as possible.